Several of BB&T's banking services unavailable due to technical issue

NATION-NOW     Services starting to return after BB&T has large banking outage overnight     
       Services start returning in BB&T banking outage

During the outage, bank customers were still able to use debit, credit and prepaid cards at places like the grocery store or gas station.

Spokesman Brian Davis said Friday afternoon that automated Phone24 service and automated teller machines were available. He said as systems come back online, the bank is telling clients that some information they're seeing in their accounts has not yet been fully updated from Thursday.

"To our clients, we are deeply sorry this has happened", the Winston-Salem-based bank said.

"We are carefully reviewing the cause of this issue, and taking steps to make sure this doesn't occur in the future", the bank said. The bank said balances and transactions will become current later in the day.

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According to company officials, the outage was caused by an equipment malfunction in one of their data centers.

An outage map showed the biggest repercussions were being felt in Charlotte, the Triad and the Triangle, as well as in Atlanta, Washington, Maryland and Philadelphia. If customers incur fees due to the outage "we will waive or reimburse those fees", Davis said.

BB&T yesterday afternoon acknowledged the problem on its Twitter account, apologizing for the inconvenience and saying that it is working to restore services. We're also here to assist with any other challenges.

They say there is no reason to believe the issue is related to cybersecurity.



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